Enhanced Calendly Reschedule Handling in the Platform

Overview

We’ve enhanced how Calendly appointment reschedules are handled inside the platform to create a more consistent scheduling and automation experience.

With this update, Calendly reschedules now behave the same way as native appointment reschedules, ensuring reschedule-based workflows, tags, and tracking work seamlessly across the platform.

What’s New

• Calendly reschedules are now treated as true appointment reschedules in the platform.
• Existing appointments are updated instead of recreated.
• Rescheduled appointments are correctly marked as Rescheduled.
• Reschedule-based automations and conditions now work consistently for Calendly appointments.

How It Works

When an appointment is rescheduled in Calendly:

• The existing appointment is updated with the new date/time
• The appointment is marked as Rescheduled
• Previous appointment date/time is preserved for tracking
• Rescheduled tags and workflow conditions are applied correctly
• Workflows using the Rescheduled = True filter will now also work for Calendly reschedules.

Why This Matters

• Creates a more consistent scheduling experience across Calendly and the platform.
• Improves reliability for reschedule-based workflows and automations.
• Enhances appointment tracking and accuracy.